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Recently flew to Leon, Mexico from San Francisco on United - no charge for bags plus a small snack. Returned from Puerto Vallerta on Virgin - charged for bag plus no snack other than for purchase.

Too much nickel and diming for me! With all of the bad publicity airlines are receiving, I think doing something nice for customers is a god idea I have nothing else to say to get to 100 words - why the minimum? Right now on hold - supposedly for customer service - it has been 15 minutes so far. This is making me angrier!

This for. Should tell you how many more words needed to reach the magic 100 number.

Product or Service Mentioned: Virgin America Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $56.

Preferred solution: Let the company propose a solution.

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