Recently flew to Leon, Mexico from San Francisco on United - no charge for bags plus a small snack.Returned from Puerto Vallerta on Virgin - charged for bag plus no snack other than for purchase.
Too much nickel and diming for me! With all of the bad publicity airlines are receiving, I think doing something nice for customers is a god idea I have nothing else to say to get to 100 words - why the minimum? Right now on hold - supposedly for customer service - it has been 15 minutes so far. This is making me angrier!
This for.Should tell you how many more words needed to reach the magic 100 number.
Review about: Virgin America Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $56.
Preferred solution: Let the company propose a solution.