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Missed my flight to L.A. and was told I had to upgrade to First Class forconfirmed seats...ok fine but that flight was delayed several hours! Now I’m on my way back to TX and the exact same thing happens! Paid to upgrade to FirstClass and th AC doesn’t work!!! $800...
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1.0
#1230273
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2/18/2018, RETURNING HOME TO NJ FROM CA FLIGHT VX 1168...I EXPERIENCED THE WORST CUSTOMER SERVICE EVER ON A FLIGHT OR ANYWHERE FOR THAT MATTER. TAMARA WHO WE WILL CALL A STEWARDESS...WAS THE WORST STEWARDESS I HAVE EVER COME ACROSS. THIS WAS THE 1ST TIME USING YOUR...
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Anonymous
Anonymous

Was this flight attendants name Shayden? She is super rude. She Had someone taken off the plane because the passenger wanted to double check in the back if he could find a sto...

I didn't like
  • Customer service
  • Customer service on flight
#1194002
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I’ve given so much business to Virgin America and Atlantic. Not just my flights but got all my company , friends and family to fly with them. Since this whole Alaska takeover its been one awful experience after the next. I don’t have time to write them all now down....
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Anonymous
Bchait60

I have the same experience. After January 1 2018 my gold status on virgin was wiped away and even though I transferred all my points it Seems that my miles were reset and aft...

1.6
#1124529
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On Oct. 19th I travelled to San Francisco, California on Flight 1025 and was two hours delayed. No food except for a charge which I find crazy since every other airline has snacks. On Oct, 24th I returned to New York on Flight 1024 and was a delayed 3 hours. This was a...
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#1124362
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Virgin America - Virgin no longer provides free upgrades for mvp customers -

As of today Virgin America will no longer provide free upgrades for mvp customers - even after years of bi weekly flights.
2.8
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Quality of Food
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Value for money
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#1081340
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Thanks for the form letter Virgin America. Because of your ridiculously long lines at LAX check-in, I missed the cut-off for my flight by 5 minutes, which you then charged me $35 to secure a seat on the next flight, 6 hours later. I was also traveling with a small...
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Anonymous
Anonymous

You screwed yourself.

#1065569
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Virgin America - Lousy seat

Seat 17c on flight vx 358,ago-Boston was awful The seat in front was broken and would not move forward. The tray was wonky. The TV screen was in phyco mode and the power outlet would not hold our power plug. Ok that was the good part. The seat itself is completely inorganic and built to complain about. The head rest is a torture device making any comfortable position impossible.
1.7
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
I liked
  • Arriving
I didn't like
  • Seating and electronics
#1051604
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Recently flew to Leon, Mexico from San Francisco on United - no charge for bags plus a small snack. Returned from Puerto Vallerta on Virgin - charged for bag plus no snack other than for purchase. Too much nickel and diming for me! With all of the bad publicity...
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#1041968
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Virgin America just stole $300 from me I made a reservation and cancelled by mistake when I wanted to change Reservation . I called immediately and was denied So they took my money for a flight I didn't take and now I have to pay yet another 300$ . Who gets this...
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1.0
#955267
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My flight was schedule to leave at gate 337 but was moved. I didn't hear the gate change and entered my flight on time at the scheduled gate. When I gave the attendant my ticket it took him a while to check me in, yet I entered on the flight I thought I was suppose to...
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1.1
#952851
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