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Customer service
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Inconsistent, can't afford upgrade prices. ...

travel at least twelve times a year. Sometimes, a nice agent allows me the exit row since I am 6'6". Other times, exit row is available but agent says no can do... must pay extra!

You would think for emergency assistence if something was to happen they would be glad to allow me to sit in the vacant exit row seat! No happy with their inconsistent behavior!

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of airline services. Virgin America needs to read this review and look into the issue (if any) according to poster's claims.

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