Product: Virgin America Customer Care Clear all filters (9 of 9 reviews match)
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Recently flew to Leon, Mexico from San Francisco on United - no charge for bags plus a small snack.Returned from Puerto Vallerta on Virgin - charged for bag plus no snack other than for purchase. Too much nickel and diming for me! With all of the bad publicity airlines...
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Virgin America Customer Care
#1041968
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After many calls to Virgin America I was stuck. Cold, hungry, sleepy and frustrated. No one could help me. No one took responsibility for their error. No one recognized the fact that I was on the wrong flight which is a HUGE SAFETY issue. No one attempted to...
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1.1
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Virgin America Customer Care
#952851
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FIRST, THEY ONLY REFUNDED 1/2 OF MY FIRST CLASS TICKET IN ERROR. SECOND, THEY COULD NOT FIND MY TRAVEL BANK ACCOUNT EVEN WHEN I GAVE THEM THE TB #. THIRD, THEY COULDN'T RESET MY PASSWORD. FOURTH, THEY COULDN'T SEND ME AN EMAIL. FIFTH, THEY COULD NOT TRANSFER A...
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2.3
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Virgin America Customer Care
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  • Resolution of problems
  • Flight change denial
#922229
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The hotel told me the booking was the wrong day and there was nothing I could do, I called Virgin America and they told me I had to go back to the ticketing desk to rebook the hotel, I took the shuttle back and when I got to the terminal it was already 3am and the...
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1.0
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Virgin America Customer Care
#903046
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I had a round trip from NYC to LAX.Both ways the flights were delayed 3+ hours. Attendants at the gates were full of attitude both times. The first delay was attributed to the incoming flight being late. Fine. But the second, the return trip, was delayed because of...
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1.3
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Virgin America Customer Care
#882345
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Was traveling back from SFO to JFK , we arrived 40 minutes before departure due to traffic. I asked help from an attractive young black women who refused to help , she just pointed to the ticketing kiosk, since we were there only 40 minutes vs 45 the system shut down...
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Virgin America Customer Care
#485625
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I have just sent these 2 emails to Both airlines. Virgin America: This is embarrassing to wait 10 hours in JFK to get a flight from your frustrating virgin America airline which was already booked through Emirates and it was already in your system as i got the...
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Virgin America Customer Care
#463421
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Virgin America Customer Care Review

#912417
1.0
Details
6:00 am Sep 3, 2016 SFO Terminal 2. Mellisa, at the customer check in managing the line was horribly rude, telling people "to get out of the line" if the they were not traveling. When I said you cannot say that language, she says "I can say whatever I want". That is very rude.
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Virgin America Customer Care Review

#910903
1.0
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It the worst service in LAX. Is ridiculous, they started to called people that the flight was later than our and we missed our flight to las vegas. Nerver Again. Suck the virgin you lost my family as a customer. Never again!!
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